Frequently asked questions

What is Track ALL?

Track ALL is a service for GPS tracking and camera surveillance. Children, vehicles and cameras are in one account, with alerts on WhatsApp.

Who installs the devices?

Our technicians. We confirm the date when you order and test everything with you.

Which languages do you support?

French and English, in the app, in alerts, in reports and in support. You choose.

How do I pay?

With MTN Mobile Money or Orange Money. Each month you get a payment request on WhatsApp.

What happens if I pay late?

Your safety alerts keep working for 7 days. After that the service pauses. Pay and it restarts, and your data is kept for 90 days.

How long does the child tracker battery last?

It depends on how often the tracker reports. We set it for school hours and test battery life on real routes. Charge reminders arrive in the app.

Who can see my child's location?

Only the guardians you invite. Our staff cannot see it unless you allow it for support.

Do the cameras work without internet?

Yes. They record on site. Clips are copied to the cloud when the connection returns.

Can I watch my cameras live?

Yes. Open the app and tap Live. Video is sent only while you watch.

Where do you operate?

We start in Douala and Yaoundé. Tell us your city and we will let you know when we reach it.

Can I cancel?

Yes. Contact us on WhatsApp. Terms for returning devices are in the service conditions.

What if a tracker is lost or damaged?

Tell us and we will help. Replacement trackers are available as an add-on, and warranty terms apply.